About

Zoran Bojic, MHSc, PMP, CSSBB, CLA, ASQ-CMQOE

Brief Biography

Before starting a career in the healthcare industry in 2002, Zoran received numerous awards for leading change, increasing customer satisfaction and delivering breakthrough results in complex work environments within the aerospace, pharmaceutical, and petrochemical industries. As a member of the senior leadership team, he performed corporate management system audits, led interprofessional teams and improved processes at manufacturing and service facilities across the United States and Canada. Zoran received a Master of Health Science degree from the University of Toronto and Bachelor of Science degree in Environmental and Safety Engineering from the University of Tuzla. His professional qualifications also include Certified Project Management Professional (PMP), Certified Six Sigma Black Belt (CSSBB), Certified Lean Agent (CLA), Certified ASQ Manager of Quality/Organizational Excellence (ASQ-CMQOE), Quality Management System (QMS) Lead Auditor, and IQMH Accreditation Program Assessor.

Zoran develops, implements and evaluates integrated business strategies to improve quality of patient care, stimulate innovation, create a culture of safety, and increase organizational agility, capability and capacity for rapid transformational change. He leads strategically important quality improvement projects, identifies and eliminates the sources of waste and streamlines value-creating activities across organizational boundaries. He applies Human Factors Engineering concepts and principles to eliminate preventable harm, enhance patient experience and design robust systems that are resilient to failures and human errors. Zoran fosters collaboration with the broader clinical, education and research community, supports methodical integration of artificial intelligence (AI), enables knowledge translation, and facilitates generation and adoption of new ideas by linking innovation to clinical operations. He applies a proactive, synchronized and systematic approach to risk management, promotes patient and family-centered care and continually improves patient safety by implementing evidence-based infection prevention and control (IPC) practices. Zoran designs systems and processes to ensure seamless flow of information, enable advanced data analytics and convert complex data into meaningful business intelligence. He fosters positive, inclusive and engaging work environment conducive to teamwork, provides coaching and mentoring to staff and creates opportunities for learning, personal growth and career development. He provides numerous academic contributions including the design, development and delivery of continuing education courses and training programs, scientific posters, educational exhibits, and presentations at national and international conferences. Zoran has also authored two textbooks for the Canadian Association of Medical Radiation Technologists (CAMRT) Continuing Professional Development Program: Fundamentals of Quality Management and Human Factors in Patient Safety.

As the former President of the Registered Nurses Foundation of Ontario (RNFOO), Zoran provided leadership, strategic direction, oversight, and guidance for key activities of the Foundation to ensure its future relevance, credibility and financial viability. He developed overall business strategy, built collaborative governance structure and integrated organizational efforts to advance nursing practice, provide financial support for continuing education, enable nursing research, promote innovation, and support community health initiatives. Zoran worked closely with the RNFOO Board of Directors to set priorities, define investment strategy, establish portfolio objectives, evaluate risks, prepare annual budget, develop strategic partnerships, and ensure compliance with applicable laws and regulations. Zoran also served on the Board of Directors of the Public Health Alumni Association (PHAA), promoted fellowship among the alumni community and helped foster growth and advancement in public health by advancing the values and supporting the academic mission of the Dalla Lana School of Public Health (DLSPH) and the University of Toronto.

Presentations, Publications, Scientific and Educational Exhibits

• Cognitive Errors in Clinical Reasoning, University of Victoria, School of Nursing, Victoria, 2021
• Human Factors in Patient Care Workshop, York University, School of Nursing, Toronto, 2020
• Preparedness for the COVID-19 Pandemic in a Tertiary Pediatric Radiology Department, with Dr. Birgit B. Ertl-Wagner, Wayne Lee, Dr. David E. Manson, Dr. Joao G. Amaral, et al. (2020), Pediatric Radiology, 50(8):1059-1068
• Quality Improvement in the Era of Covid-19, Toronto Public Health, Toronto, 2020
• Testing Patients with Complex Mental Health Needs, with Albert Aziza and Michelle A. Peralta, 2019 IHI Patient Safety Congress, Institute for Healthcare Improvement (IHI), Houston, 2019
• Human Factors in Error-Proofing Healthcare, 18^th Annual Lean Six Sigma World Conference, The American Quality Institute (AQI), San Antonio, 2019
• Non-Traditional Careers, Professional Development Panel Discussion, University of Toronto, Dalla Lana School of Public Health, Toronto, 2019
• Optimizing MRI Experience for Patients with Complex Mental Health Needs, with Dr. Arlette Lefebvre, Albert Aziza and Michelle A. Peralta, Transforming Paediatric Care 2018 Conference, the Peter Gilgan Centre for Research and Learning, Toronto, Nov 2018
• Integrated Quality Management System: Lessons Learned from High Risk Industries, IQMH Spring Forum 2018, the Institute for Quality Management in Healthcare (IQMH), Burlington, Apr 2018
• Optimizing Inpatient Bed Utilization – Phase II, with Albert Aziza, Quality Improvement and Patient Safety Forum 2017, Health Quality Ontario (HQO), Toronto, 2017
• Building High Reliability in MR Safety, with Stephanie Holowka, Paediatric Patient and Staff Safety Symposium 2017, The Hospital for Sick Children, Toronto, 2017
• Good Catch Initiative – Fostering Preoccupation With Failure, with Dawn-Ann Lebarron and Nancy Padfield, Paediatric Patient and Staff Safety Symposium 2017, The Hospital for Sick Children, Toronto, 2017
• Reducing Inpatient Bed Reservations for MRI GA Patients, with Albert Aziza, Health Quality Transformation 2016, Health Quality Ontario (HQO), Toronto, 2016
• Human Factors: The Last Frontier of Patient Safety, Knowledge Exchange Forum, The Hospital for Sick Children, Toronto, 2016
• Heuristics and Biases in Clinical Decision Making, Interprofessional Rounds, The Hospital for Sick Children, Toronto, 2016
• ED/Outpatient X-ray Request Form Audit – How to Make a Good Situation Better, with Dr. Mary-Louise Greer, Dr. Michael Aquino, Constance Krajewski, and Denise Carraretto, Society for Pediatric Radiology (SPR) Annual Meeting, Bellevue, 2015
• Clinical Decision Making, Biases and Heuristics, 6th Annual Earl Glenwood Coulson Chair Interventional Radiology Research Day, Toronto, 2015
• Reducing the Need for MRI GA Using Melatonin, with Albert Aziza, Health Quality Transformation 2014, Health Quality Ontario (HQO), Toronto, 2014
• Improving Quality through Integrated Program Management in a Paediatric Tertiary Care Radiology Department, with Dr. Manohar Shroff and Ellen Charkot, Radiological Society of North America (RSNA) 100th Scientific Assembly and Annual Meeting, Chicago, 2014
• Quality Management Demystified, In-service Training Program, The Hospital for Sick Children, Toronto, 2013
• Accreditation 2013 Lecture Series, The Hospital for Sick Children, Toronto, 2013
• Human Factors – Error Proofing Methods, In-service Training Program, The Hospital for Sick Children, Toronto, 2012
• Program Management – Improving Communication and Patient Safety, with Jean Paul Paraiso, James Wright, Dr. Mark Crawford, and Lisa Pendergast, 7th Annual Patient Safety Symposium, Toronto, 2011
• Human Factors in Patient Safety, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa, 2011
• A Truly Lean Introduction to Lean Methodology, ScrubNotes Newsletter, The Hospital for Sick Children, Toronto, 2011
• The Emerging Focus of CT in Morbidity and Mortality Rounds, with Dr. Erika Mann, Dr. Karen Thomas, Dr. Tahani Ahmad, Nancy Padfield, and Guila BenDavid, International Paediatric Radiology (IPR) 2011, 6th Congress and Exhibition of the joint Societies of Paediatric Radiology, London, 2011
• Strategic Planning: A Path to Performance Excellence, 68th Annual General Conference, Canadian Association of Medical Radiation Technologists (CAMRT), Quebec City, 2010
• Project Management for Patient Safety: The Bridge from Ideas to Reality, Ontario Hospital Association (OHA) Conference: Diagnostic Imaging – Meeting the Safety and Quality Challenges, Toronto, 2010
• Fundamentals of Quality Management, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa, 2009
• The Journey to Relevance: Spotlighting the Evolution of the POCU Quality Management Committee, with Ron Turner and Donna Yates, Operating Room Nurses Association of Canada (ORNAC) National Conference, St. Johns, 2009
• Quality Audits for Radiology Residents / Morbidity and Mortality Review Process, with Dr. Erika Mann, University of Toronto Quality Assurance Program, The Hospital for Sick Children, Toronto, 2008
• Organizational Performance Measurements, In-service Training Program, The Hospital for Sick Children, Toronto, 2007
• Modeling and Methodology Produce 83% Reduction in MRI Wait Times, with Dawn Greer, Inspiring Ideas and Celebrating Successes – Guidebook to Leading Patient Safety Practices in Ontario Hospitals, Ontario Hospital Association (OHA), 2006
• Internal Quality Assessment in Interventional Radiology, with Darlene Murray, American Radiological Nurses Association (ARNA) Convention, Las Vegas, 2006
• Strategic Planning Model for Quality Improvement, 5th Annual Forum for Improving Children’s Health Care, National Initiative for Children’s Healthcare Quality (NICHQ), Orlando, 2006
• Introduction to Project Management, Clinical Leadership Development Program, with Susan Jewell, The Hospital for Sick Children, Toronto, 2006
• Algorithmic Model for Rapid Problem Solving, National Association of Children’s Hospitals and Related Institutions (NACHRI) and National Association of Children’s Hospitals (N.A.C.H.) Spring Conference, New Orleans, 2005
• Strategic Planning, Clinical Leadership Development Program, with Cindy Bruce-Barrett, The Hospital for Sick Children, Toronto, 2005
• Evaluating Human Factors and System Influences on X-Ray Quality in Acute Cervical Trauma, with Dr. Manohar Shroff and Constance Krajewski, Radiological Society of North America (RSNA) 90th Scientific Assembly and Annual Meeting, Chicago, 2004
• Human Factors. Why Do We Make Errors and What Can Be Done About It?, Nursing Grand Rounds, The Hospital for Sick Children, Toronto, 2004
• Patient Safety: Error Reducing Strategies, In-service Training Program, The Hospital for Sick Children, Toronto, 2004
• Diagnostic Imaging Quality Improvement Projects, National Association of Children’s Hospitals and Related Institutions (NACHRI) Quality Improvement Workshop, Orlando, 2003
• Quality Assurance Strategies, Honeywell, Mississauga, 2002
• Accident and Incident Investigation, Leadership Development Training, Honeywell, Mississauga, 2002
• Quality / Six Sigma Baseline, Lean Six Sigma Program, Honeywell, Mississauga, 2001
• Quality System Integration, Honeywell, Mississauga, 2001
• Safety Performance Improvement, Honeywell Engines and Systems, Quest for Excellence Event, San Diego, 2000
• Root Cause Analysis, Honeywell, Mississauga, 2000
• Chemical Inventory and Hazardous Waste Control, with Lucy Bahoudian, Honeywell, Mississauga, 1999
• Health, Safety and Environment Leadership Responsibility, Leadership Development Training, Honeywell, Mississauga, 1999
• Managing Health, Safety and Environment During the Major Facility Relocation, American Industrial Hygiene Association (AIHA) Conference and Exposition, Toronto, 1999
• Managing Change, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1998
• Conflict Management, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1998
• Safe Handling of Chemicals, AlliedSignal Aerospace Canada, Toronto, 1997
• Environmental Law in Canada, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1997
• Health, Safety and Environment Excellence, Aerospace Equipment Systems (AES) Quest for Excellence Event, Anaheim, 1997
• Workplace Hazardous Materials Information System (WHMIS), AlliedSignal Aerospace Canada, Toronto, 1996