About

Zoran Bojic Photo

Zoran Bojic, MHSc, PMP, CSSBB, CLA, ASQ-CMQOE

Brief Biography

Prior to joining the Hospital for Sick Children in 2002, Zoran held several leadership positions within the aerospace, pharmaceutical, and petrochemical industries and received numerous awards for achieving breakthrough organizational performance improvements and increasing customer satisfaction. As a member of the seniour leadership team, he performed corporate management system audits at manufacturing and service facilities across the United States and Canada. Zoran received a Master of Health Science degree in Occupational and Environmental Health from the University of Toronto, and Bachelor of Science degree in Environmental and Safety Engineering from the University of Tuzla. His professional qualifications also include Certified Project Management Professional (PMP), Certified Six Sigma Black Belt (CSSBB), Certified Lean Agent (CLA), Certified ASQ Manager of Quality/Organizational Excellence (ASQ-CMQOE), and Quality Management System (QMS) Lead Auditor.

Zoran is currently responsible for the development and implementation of strategic and tactical action plans to achieve and sustain the benchmark quality, safety and risk management programs in multiple clinical areas. Zoran leads process improvement initiatives to reduce waste and variation, enhance information flow, improve effectiveness and efficiency of processes, minimize patient safety risks, optimize utilization of resources, and create additional value for patients. He develops interprofessional education programs and applies Human Factors Engineering concepts and principles to improve quality of care, enhance patient experience and design robust systems that are resilient to failures and human errors. He coordinates morbidity and mortality (M&M) reviews, facilitates a collaborative team-based approach to problem solving, leads interdepartmental project teams, and applies Lean Six Sigma and Project Management knowledge and skills to meet or exceed stakeholder needs. Zoran acts as a change agent, builds structures and processes to enable innovation, writes business plans, and facilitates strategic planning process to establish a common vision, create a culture of safety and build commitment to achieve clinical, academic, and research excellence. He also serves on the Board of Directors for the Registered Nurses Foundation of Ontario (RNFOO) and provides oversight and leadership for key activities of the Foundation. Zoran provided numerous academic contributions including the design, development and delivery of continuing education courses and training programs, scientific posters, educational exhibits, and presentations at international conferences. Zoran also authored two textbooks for the Canadian Association of Medical Radiation Technologists (CAMRT) Continuing Professional Development Program: Fundamentals of Quality Management and Human Factors in Patient Safety.

Presentations, Publications, Scientific and Educational Exhibits

  • Reducing Inpatient Bed Reservations for MRI GA Patients, with Albert Aziza, Health Quality Transformation 2016, Health Quality Ontario (HQO), Toronto, 2016
  • Human Factors: The Last Frontier of Patient Safety, Knowledge Exchange Forum, The Hospital for Sick Children, Toronto, 2016
  • Heuristics and Biases in Clinical Decision Making, Interprofessional Rounds, The Hospital for Sick Children, Toronto, 2016
  • Error Prevention, Caring Safely / Solutions for Patient Safety Initiative, The Hospital for Sick Children, Toronto, 2016
  • ED/Outpatient X-ray Request Form Audit – How to Make a Good Situation Better, with Dr. Mary-Louise Greer, Dr. Michael Aquino, Constance Krajewski, and Denise Carraretto, Society for Pediatric Radiology (SPR) Annual Meeting, Bellevue, 2015
  • Clinical Decision Making, Biases and Heuristics, 6th Annual Earl Glenwood Coulson Chair Interventional Radiology Research Day, Toronto, 2015
  • Reducing the Need for MRI GA Using Melatonin, with Albert Aziza, Health Quality Transformation 2014, Health Quality Ontario (HQO), Toronto, 2014
  • Improving Quality through Integrated Program Management in a Paediatric Tertiary Care Radiology Department, with Dr. Manohar Shroff and Ellen Charkot, Radiological Society of North America (RSNA) 100th Scientific Assembly and Annual Meeting, Chicago, 2014
  • Quality Management Demystified, In-service Training Program, The Hospital for Sick Children, Toronto, 2013
  • Accreditation 2013 Lecture Series, The Hospital for Sick Children, Toronto, 2013
  • Human Factors – Error Proofing Methods, In-service Training Program, The Hospital for Sick Children, Toronto, 2012
  • Program Management – Improving Communication and Patient Safety, with Jean Paul Paraiso, James Wright, Dr. Mark Crawford, and Lisa Pendergast, 7th Annual Patient Safety Symposium, Toronto, 2011
  • Human Factors in Patient Safety, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa, 2011
  • A Truly Lean Introduction to Lean Methodology, ScrubNotes Newsletter, The Hospital for Sick Children, Toronto, 2011
  • The Emerging Focus of CT in Morbidity and Mortality Rounds, with Dr. Erika Mann, Dr. Karen Thomas, Dr. Tahani Ahmad, Nancy Padfield, and Guila BenDavid, International Paediatric Radiology (IPR) 2011, 6th Congress and Exhibition of the joint Societies of Paediatric Radiology, London, 2011
  • Strategic Planning: A Path to Performance Excellence, 68th Annual General Conference, Canadian Association of Medical Radiation Technologists (CAMRT), Quebec City, 2010
  • Project Management for Patient Safety: The Bridge from Ideas to Reality, Ontario Hospital Association (OHA) Conference: Diagnostic Imaging – Meeting the Safety and Quality Challenges, Toronto, 2010
  • Fundamentals of Quality Management, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa, 2009
  • The Journey to Relevance: Spotlighting the Evolution of the POCU Quality Management Committee, with Ron Turner and Donna Yates, Operating Room Nurses Association of Canada (ORNAC) National Conference, St. Johns, 2009
  • Quality Audits for Radiology Residents / Morbidity and Mortality Review Process, with Dr. Erika Mann, University of Toronto Quality Assurance Program, The Hospital for Sick Children, Toronto, 2008
  • Organizational Performance Measurements, In-service Training Program, The Hospital for Sick Children, Toronto, 2007
  • Modeling and Methodology Produce 83% Reduction in MRI Wait Times, with Dawn Greer, Inspiring Ideas and Celebrating Successes – Guidebook to Leading Patient Safety Practices in Ontario Hospitals, Ontario Hospital Association (OHA), 2006
  • Internal Quality Assessment in Interventional Radiology, with Darlene Murray, American Radiological Nurses Association (ARNA) Convention, Las Vegas, 2006
  • Strategic Planning Model for Quality Improvement, 5th Annual Forum for Improving Children’s Health Care, National Initiative for Children’s Healthcare Quality (NICHQ), Orlando, 2006
  • Introduction to Project Management, Clinical Leadership Development Program, with Susan Jewell, The Hospital for Sick Children, Toronto, 2006
  • Algorithmic Model for Rapid Problem Solving, National Association of Children’s Hospitals and Related Institutions (NACHRI) and National Association of Children’s Hospitals (N.A.C.H.) Spring Conference, New Orleans, 2005
  • Strategic Planning, Clinical Leadership Development Program, with Cindy Bruce-Barrett, The Hospital for Sick Children, Toronto, 2005
  • Evaluating Human Factors and System Influences on X-Ray Quality in Acute Cervical Trauma, with Dr. Manohar Shroff and Constance Krajewski, Radiological Society of North America (RSNA) 90th Scientific Assembly and Annual Meeting, Chicago, 2004
  • Human Factors. Why Do We Make Errors and What Can Be Done About It?, Nursing Grand Rounds, The Hospital for Sick Children, Toronto, 2004
  • Patient Safety: Error Reducing Strategies, In-service Training Program, The Hospital for Sick Children, Toronto, 2004
  • Diagnostic Imaging Quality Improvement Projects, National Association of Children’s Hospitals and Related Institutions (NACHRI) Quality Improvement Workshop, Orlando, 2003
  • Quality Assurance Strategies, Honeywell, Mississauga, 2002
  • Accident and Incident Investigation, Leadership Development Training, Honeywell, Mississauga, 2002
  • Quality / Six Sigma Baseline, Lean Six Sigma Program, Honeywell, Mississauga, 2001
  • Quality System Integration, Honeywell, Mississauga, 2001
  • Safety Performance Improvement, Honeywell Engines and Systems, Quest for Excellence Event, San Diego, 2000
  • Root Cause Analysis, Honeywell, Mississauga, 2000
  • Chemical Inventory and Hazardous Waste Control, with Lucy Bahoudian, Honeywell, Mississauga, 1999
  • Health, Safety and Environment Leadership Responsibility, Leadership Development Training, Honeywell, Mississauga, 1999
  • Managing Health, Safety and Environment During the Major Facility Relocation, American Industrial Hygiene Association (AIHA) Conference and Exposition, Toronto, 1999
  • Managing Change, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1998
  • Conflict Management, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1998
  • Safe Handling of Chemicals, AlliedSignal Aerospace Canada, Toronto, 1997
  • Environmental Law in Canada, Leadership Development Training, AlliedSignal Aerospace Canada, Toronto, 1997
  • Health, Safety and Environment Excellence, Aerospace Equipment Systems (AES) Quest for Excellence Event, Anaheim, 1997
  • Workplace Hazardous Materials Information System (WHMIS), AlliedSignal Aerospace Canada, Toronto, 1996