Testimonials

“In over 14 years that I have worked with Zoran, I continue to be impressed by the depth of his knowledge and exceptional ability to garner physician support needed to foster a culture of innovation and maintain the highest quality, safety and efficiency of patient care. As a leader, he collaboratively creates a compelling vision of the future, involves relevant stakeholders early in the planning process, identifies improvement opportunities from a broad perspective, and formulates effective strategies to overcome challenges and achieve ambitious clinical, research and educational goals. Zoran persistently drives for sustainable outcomes, confronts problems promptly and shows a great deal of organizational savvy while acting with the highest level of integrity. The needs of our patients come first in everything he does on a daily basis. He builds high-performance teams, provides necessary focus, fosters open communication, and creates an inspiring work environment in which people feel respected and valued. Zoran is always willing to help and he takes time to provide support, coaching and mentoring to team members and colleagues across multiple disciplines. He works effectively in ambiguous situations, demonstrates adaptability, patience and flexibility in the face of uncertainty, and often sees ambiguity as an opportunity for developing creative solutions to intricate issues. With a proven track record of success and leadership excellence, Zoran has been instrumental in building an integrated quality management system that will further position our organization as a leader in patient safety, quality of care, research, and innovation. I consider myself very fortunate to have had the opportunity to work with such a consummate, generous and trustworthy professional.”

Dr. Manohar Shroff, MD, DABR, FRCPC
Radiologist-in-Chief
Staff Neuroradiologist
Ontasian Chair of Pediatric Radiology
Professor, Department of Medical Imaging
University of Toronto / The Hospital for Sick Children, Toronto, Ontario

Since the first time I had the privilege to work directly with Zoran, more than 10 years ago, I could note his clarity of thoughts, logical perspective of events in order to yield sustainable improvement, and his capability of gracefully combining operational and humanistic approaches. Zoran has been a role model to other staff of our Department and the Hospital for Sick Children, and to the national and international scientific community, motivating and inspiring others towards applying methods of quality improvement into daily practice. Over the years Zoran has reached a level of leadership in his area of expertise in Quality Improvement upon which his peers depend to conduct projects, seek advice, and collaborate on the development and sustainability of operational processes in healthcare. A facet of Zoran that fewer people have been exposed to is his admirable sense of humanity and compassion to others, including, engaging, and providing honest feedback which focuses on expanding the inherent strengths of everyone around him. Zoran’s positive and objective perspectives are the result of sustained self-improvement of an experienced mindset which is open to opinions of others, to agile transformations of the operational systems he is working on and to understand and anticipate others’ perspectives and challenges. His focus on clinical, research and educational aspects of innovation and his wholehearted dedication to coaching students and peers in their self-development in Clinical Practice Improvement serve as an exemplary integrative model of knowledgeable mindset, sensible approach and compassionate spirit.” 

Andrea S. Doria, MD, PhD, MSc, MBA (she/her)
Professor, Vice-Chair of Clinical Practice Improvement, Department of Medical Imaging, University of Toronto
Radiologist, Senior Scientist, Research Director, Department of Diagnostic Imaging 
Imaging Lead of Personalized Child Health of SickKids, Toronto, Ontario

 “While I have known Zoran for several years through his Quality Improvement work at SickKids Hospital, our closest association was during his appointment to the Board of Directors of Registered Nurses Foundation of Ontario (RNFOO); a charitable entity supporting nursing education and research through annual scholarships and awards. He brought new perspectives and vitality to the Board and soon was unanimously endorsed as the President. His leadership focused not only on the business and fiduciary responsibilities, but also on Board development and effectiveness. Zoran introduced standards, structured processes and quality outcome targets. His knowledge of governance mobilized the Board and inspired strategic focus on measurable goals. Monitoring progress was a key strength and his leadership was exemplary. He was highly respected for his values-driven skill, energy and commitment to Board members and the overall functioning of the Foundation.”

Janet Rush, PhD, MHSc, RN
Executive Healthcare Consultant
Hamilton, Ontario

“Zoran is a highly respected leader whose capabilities and skills are recognized and sought out by health care professionals across the organization. He is also an exceptional subject matter expert in multiple disciplines, great educator and an effective communicator who is able to clearly convey his message to a varied audience. Zoran co-chairs the Quality Assessment and Improvement Committee and is a driving force behind many successful quality, safety and process improvement initiatives. Zoran creates a positive work environment conducive to teamwork, provides ongoing coaching and inspires others to work to their full potential. Zoran recognizes the broad implications of issues, identifies key strategic opportunities, facilitates strategic planning process, and prepares powerful, persuasive business case proposals. He helps various interprofessional teams take a proactive and structured approach when developing innovative treatments and technologies, building infrastructure, advancing education, conducting research, and improving quality of patient care. With his keen mind, extensive knowledge, enthusiasm, and strategic mindset, Zoran is an invaluable asset to our leadership team. I look forward to our continued collaboration and to the many projects that are still awaiting Zoran’s magic touch.”

Ellen Charkot, M.R.T. (R.), BHA
Director, Diagnostic Imaging and Vascular Access (Ret)
The Hospital for Sick Children, Toronto, Ontario

“I met Zoran when he joined the Board of Directors of the Registered Nurses’ Foundation of Ontario (RNFOO). His presence brought an immediate energy to the Board. Zoran offered insight and perspectives that were refreshing and invigorating. As a professional with expert knowledge on and skills in quality management, project management, and particularly strategic planning, Zoran was voted in as President of the RNFOO. Zoran became the first non-nurse to lead the Foundation. As President, he was a truly visionary leader. Standardization of many processes were introduced through his leadership; he was really great at inspiring us and motivating us to embrace change for the better. Zoran is always supportive and willing to listen. It has been a privilege working with Zoran in our volunteering capacities.”

Leinic Chung-Lee, RN, MN
Board Member, 2010-2019
Chair, Infection Control & Prevention Awards Committee, 2011-2019
Former Co-Chair, Awards & Scholarships Committee
Registered Nurses’ Foundation of Ontario

“I’ve known and worked with Zoran for over 20 years. He is one of the most committed and passionate leaders I’ve come across! His bias for action to solve problems and implement sustainable processes and systems is second to none. His drive for knowledge and pursuit of perfection keeps Zoran current in the latest theories, tools and applications allowing him to continually challenge the status quo and achieve break-through results in everything he takes on. Zoran has a rare capability of being both an academic as well as an experienced hands-on leader solving problems on the operations floor with a roll-up your sleeves practical approach.”

Glenn Sommerville, MBA, P. Eng.
Managing Director
High Performance Leaders Inc., Kitchener, Ontario

“I have had the privilege of working with Zoran for the past 12 years within a complex tertiary care hospital setting. I have always been impressed with the high levels of positive energy, accuracy and work productivity he consistently demonstrates. He develops meaningful measures of organizational performance, designs efficient work systems, drives organizational changes to enhance patient safety, and provides expert information and guidance to clinical staff on the appropriate application of various quality improvement methodologies. Through his strong leadership skills and broad technical expertise, Zoran is able to transform the most complicated strategic plans and business cases into clearly defined projects that become logical and relatively easy to accomplish. His website is just another example of the vast multidisciplinary knowledge and experience that he is willing to share with others.”

Albert Aziza, MHSc, BHA, MRT(R)
Senior Manager, Image Guided Therapy (IGT) and MRI (Ret)
The Hospital for Sick Children, Toronto, Ontario

“I had the pleasure of working with Zoran on a project management optimization initiative for the Hospital for Sick Children. In a team of project management professionals grappling with how to streamline our tools, he stood out as an independent thinker who challenged the status quo while artfully facilitating great team discussion. Zoran’s human factors experience and design sense were another value add when it came time to present our ideas. The result was a much more efficient and principled approach to planning small projects that was adopted throughout the organization.”

Avery MacLean, MA, PMP
Senior Project Manager, Research IT
Toronto, Ontario

“I have had the pleasure of working with Zoran for the four years, two of which in his role as President of the Registered Nurses’ Foundation of Ontario. Zoran has embraced the role of leader of the charity and has proven a quick study in the issues surrounding charity management. He quickly identified areas of improvement and worked collaboratively with his fellow board members to implement efficiencies and measures of success. He has shown an openness to new concepts and ideas and garners the support of key team players to drive us to the next level.”

Alison Toscano
President, First Stage Enterprises Inc.
Association Management Company for RNFOO

“Zoran has been an integral part of the core planning team for the international Toronto Open Dance Championships sanctioned by the Canadian DanceSport Federation (CDF) and recognized by the National Dance Council of Canada (NDCC). Zoran brings a wealth of knowledge and experience in all aspects of planning, coordinating and running highly successful special events. His demonstrated ability to foster effective teamwork, communicate critical information in terms that are easy to understand, set high standards of performance, and improve client satisfaction define his professionalism and exceptional interpersonal skills. He has the unique talent to find humour in any challenging situation, resolve disagreements and provide innovative solutions to keep project milestones on track. Through a powerful blend of leadership and technical expertise Zoran provides valuable guidance on how to successfully manage complex projects, minimize risks and create truly memorable events.”

Zilvinas and Aira Vaidila
Owners, Dance Life Studios
Toronto, Ontario

“For several years in a row, I have had the pleasure of working with Zoran on my GlamourRoom Exhibition which is one of Canada’s biggest ballroom costume sale events. As a first time event planner, I did not have all the prerequisite knowledge and skills to turn my artistic ideas into a cohesive event theme. Zoran was amazing in making me understand the importance of conducting market research, designing the event experience and using sophisticated project management methodology to plan, execute and control complex on-site logistics. I loved how he helped me develop contingency plans to minimize the potential impact of multiple internal and external risks. Zoran was also instrumental in developing standard metrics for measuring the success of my events. And most importantly, he helped me perform a post-event analysis to identify what needs to be done to improve future events. With his influence and attention to detail, I was able to build upon the success of my events.”

Anna Borshch
Professional Ballroom Dancer, Instructor and Choreographer
Toronto, Ontario

“This website is a reflection of Zoran’s exemplary work ethic and professionalism as well as his zest for continuing education and development. It presents an excellent resource to access his real-life, hands-on career experiences and learning in key management areas embraced today by successful corporations, large and small, in the aerospace, quality, health and safety, and medical fields. His straightforward and practical approach to teaching and problem solving is refreshing.”

David Zeitoune, BASc, PMP, P.Eng
Senior Engineering Manager, Fortune 100 company

Human Factors in Patient Care, York University, School of Nursing, Toronto

Presentation Evaluation Comments

“I really enjoyed listening to this presentation and it was very informative. This presentation was very fun through the use of activities presented in the slides. Participants such as myself felt very engaged especially while the presenter was talking about the complexity of human information processing. Ultimately, it was a great learning experience and the guest speaker Zoran was enthusiastic and kept his presentation interactive.”

“It was a great presentation and very relevant to nursing. I think more opportunities for students to “see” the human factor at play in various errors in a health care setting would have been beneficial. Overall, very well done! Thank you for sharing your expertise with us.”

“Thank you, Zoran, for your presentation on human factors in patient care. I found it extremely interesting and specifically enjoyed learning about the nature of human error. In addition, the images and examples you used were very fun and engaging (saw myself and others laughing).”

“I enjoyed learning about the many factors that impact decision making and patient care. This presentation has made me aware to be more mindful to certain factors that can potentially affect how I give care. The presenter was very knowledgeable with the subject and made the information very understandable to us students.”

“It was an interesting and informative presentation. I really enjoyed it. Hope to attend more in future. A big thank to the presenter and organizer.”

“The presentation provided relevant information on safety. It covered concepts and thought processes that are involved in safety decision making and patient care. From personal bias to extraneous factors such as mechanical equipment or medication manufacturing, the presentation covered prominent information on how to maintain safety and steps to take to ensure safety. Overall, the presentation was well executed and the presenter was informative and quite knowledgeable.”

“Overall, the presentation was great! I was really intrigued by the information that was being presented from human factors to the different types of biases Zoran had mentioned. This is a very detailed discussion and I loved the way he interacted with his through our online platform (Zoom). I was delighted to have this presentation and for Zoran to provide us with new knowledge that I did not have prior. This shows the diversity of the health care world and the importance of healthcare being personalized and providing human connection to our patients.”

“I thought the presentation was a great example of things that we do not really learn about in school and shows a different aspect to our education. I was also good that we had an opportunity to participate in different thinking questions, which helped to understand the content more.”

“I really enjoyed the concepts brought up in the presentation. It was concise and straight to the point which made it easy to understand and allowed for critical thinking.”

“Great presentation, and timely and relevant for students and faculty. Had lots of stories and research examples that kept it interesting. Used various learning strategies and loved the pics that were significant for the various topics.”

“The presenter did a great job with explaining all the content on the slides, especially the types of biases. This enlightened me in a lot of different aspects which were before neglected. Overall, it was very helpful.”

“The presentation was very useful to me as a nursing student. It opened my eyes to content that we are not taught in school. The case studies were really helpful to understand and relate the content explained in previous slides. Overall, I really enjoyed the presentation and will definitely apply this to my future career!”

Cognitive Errors in Clinical Reasoning, University of Victoria, School of Nursing, Victoria

Presentation Evaluation Comments

“I really enjoyed this presentation. I think it is very applicable to nursing and even life outside the hospital. I think it was good for us to talk about this while we are still learning how to be excellent nurses, as it is a good reminder to try not to take shortcuts that could lead to potential patient harm. We are taught to always question the results we are getting and to keep asking “WHY?”, and this presentation was great at explaining what happens if we don’t or start to get lazy in our care. REALLY GREAT PRESENTATION!”

“Great presentation! I have learnt the importance of being mindful in every step of nursing action. Thank you!”

“This presentation was beyond what I expected it to be. It was very helpful to work through examples of biases and cognitive errors that can occur not only in healthcare but elsewhere in the world as well. I also have a better understanding of the reason for specific policies and an idea of the necessary repercussions of failing to follow said policies. Thank you again for the presentation Zoran!”

“Great presentation, thanks!”

“I personally thought the presentation was excellent. Very relevant and important. It really should be discussed more in nursing practice.”

“Zoran’s knowledge of this subject was outstanding and the presentation was very educational.”

Fundamentals of Quality Management, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa

Course Evaluation Comments

“While continuing my professional development through a distance education course, Mr. Zoran Bojic was able to provide a wealth of information and guidance to me. As facilitator, he was able to supplement, and complement the course material with his own personal knowledge and experiences. Mr. Bojic highlighted the importance of quality management in today’s healthcare environment and shared ways to implement and practice this in any medical setting. He responded quickly to my questions and provided constructive feedback based on my assignments and final exam. Mr. Bojic took his role as instructor seriously and I would not hesitate to take any other courses under his leadership.”

Sherri Pinkerton, Radiation Therapist
Winnipeg, Manitoba

“Zoran is a true professional, with a personal flair. Always responds in a timely manner, with attention to detail in every response. His knowledge base is exceptional, yet he never makes you feel like a beginner. I learned a great deal and I definitely recommend taking one of his courses to take advantage of his vast expertise – you won’t be disappointed!”

Jennifer Schmalz
Medical Radiation Technologist
South Bruce Grey Health Centre, Ontario

“I found the Fundamentals of Quality Management course augmented my prior knowledge of QM, and introduced me to new concepts. I was even able to utilize some of the teachings during the course and Zoran assisted me with these personal and work related audits. I felt sometimes he wrote more about each assignment than I had, but his insights always benefited my understanding of the material. I am grateful for his quick responses and attention to detail throughout the course and beyond the curriculum requirements. I have taken many distance education courses over the years, and Zoran stands out as the best instructor so far because of his deep commitment to the student. Thanks!”

Shirley Bague, RTMR-RTR-ACR

“Having completed the “Fundamentals of Quality Management”, I feel much better equipped to step forward in my career as a Diagnostic Imaging manager. Zoran was a great asset to the curriculum. His evaluations of the assignments were very detailed and he was always willing to share additional information and knowledge that would be of benefit both academically and professionally. Thank you Zoran.”

Nicole Deveau, RTR, CTIC
VP Clinical Applications, AMIS, Bedford, Nova Scotia

“The Fundamentals of Quality Management course content was relevant to the ever-changing challenges we encounter in Medical Imaging. The tools discussed are a solid resource for those assuming a leadership role in their field. Thoroughly enjoyed it!”

Patti Shirkey, ACR CBI
Regional Director of Diagnostic Imaging, Five Hills Health Region, Saskatchewan

“As a member of a healthcare team, I see challenges that our healthcare faces on a daily basis. The importance of applying performance improvement initiatives is paramount in succeeding to provide the highest of quality services at any level of any discipline in the healthcare system. Fundamentals of Quality Management course provided me with necessary knowledge, skills and tools to champion change and achieve desired results.”

Jason Barker
Medical Radiology Technologist

“I completed Zoran Bojic’s course, Fundamentals of Quality Management last fall. This course was very well organized with straight forward reading. The assignments brought a new perspective for me as a lead in my department. I look forward to using the “fundamentals” to unify our teams and make patient care the best it can be.”

Allison O’Donnell, MRT (R) (MR)

“I have just completed a course delivered by Zoran and it was a pleasure to be able to share some of his vast knowledge on Quality Management. I now feel very well equipped to apply the methodologies I have learned from him to look at process improvements in my immediate work environment and to take on new projects.”

P. Warden, Ontario

“I took Fundamentals of Quality Management and thoroughly enjoyed the online course. Zoran’s communications were friendly and helpful: on each assignment I was provided with thoughtful feedback and further information on the current topics. The course material was well organized and easy to understand. I would not hesitate to take another course offered by Zoran and look forward to doing so!”

Deborah Elliott, MRT(N)

“I thoroughly enjoyed The Fundamentals of Quality Management. It offered an informative view of different practices to help improve management practices in many healthcare roles.”

Joey F. MRT, Calgary Alberta

Human Factors in Patient Safety, Canadian Association of Medical Radiation Technologists (CAMRT), Ottawa

Course Evaluation Comments

“I have found the Human Factors in Patient Safety course to be extremely helpful in my roles as Workplace Safety Representative and the Chair of the Work Environment Analysis Group. The course has given me the background, language and confidence to take the lead on, develop and implement a number of new initiatives for a safe and efficient work environment in Radiation Oncology. The course was well structured and the instructor provided timely feedback from assignments, with additional insight added. I found the recommended textbook to be appropriate and congruent with the course materials. It seems for me, that the right course came around at the right time in my career. Thank you.”

K. Moran, BSc BSc RT(t) CTIC
Halifax, Nova Scotia

“When I signed up for a course on healthcare performance improvement methodologies, I was unsure how concepts relating to organizational practices and culture could affect me on an individual level. However, the course greatly increased my understanding of information processing, communication, errors and their prevention, teamwork, and patient safety improvement strategies which has shaped me to be a better healthcare practitioner. Each individual improvement betters the organization as a whole.”

Heather Giovannetti, MRT(T)
Alberta Health Services